What phase follows the initial hotline call in the protective service process?

After the initial hotline call in the protective service process, the phase that follows is the investigation. This phase is crucial because it involves assessing the validity of the allegations made during the hotline call. During the investigation, protective service workers gather information, interview the involved parties, and analyze any evidence to determine whether there is a need for intervention to safeguard the adult at risk.

The investigation serves to verify the claims and establish the level of risk or harm the individual may be facing. It is a systematic approach aimed at identifying the issues at hand and lays the groundwork for any potential next steps, such as providing necessary support services or implementing protection plans.

Other phases like support services, case closure, and follow-up assessment come into play later in the process, depending on the findings of the investigation. Support services are typically offered if the investigation substantiates the claims, while case closure occurs after the completion of all necessary interventions. Follow-up assessments are scheduled to ensure ongoing safety and effectiveness of the interventions after the initial investigation and support services have been provided.